Shipping Policy
General Information
Orders are usually processed and shipped within 48 business hours of receipt of your payment, or same day if your order is placed before 2:30 PM CST. Processing and delivery times on ground and/or expedited shipments are not guaranteed.
Shipping costs, included expedited shipping, are calculated during checkout based on your ship-to address, with the exception of shipments that require freight delivery.
Explanation of Shipping Terms
- In Stock - Ready to Ship: Orders placed by 2:30PM CST on business days will ship same day from our warehouse in Germantown, WI.
- In Stock: Orders will ship within 48 hours from our manufacturing facility in Germantown, WI.
- Free Shipping: Most Mobility Mart items are eligible for Free Shipping and deliver via FedEx ground transportation. See our Location-Based Shipping Restrictions for territory exemptions below. See Large Item Shipping and Handling for items that are not eligible for Free Shipping below.
Please note that items with longer lead times will be called out on their product pages. Call us for details, or with any questions.
Location-Based Shipping Restrictions
- Alaska, Hawaii, and other US territories are exempt from free shipping offers at this time. Please call us for a shipping quote to AK or HI.
- PO Box, APO, AFO, FPO, DPO and AFP shipping addresses cannot be fulfilled at this time as we must have a physical address that can be reached by FedEx.
- International orders cannot be placed at this time.
Expedited Shipping
- To receive your item sooner, please select an expedited shipping option when you check out or call us at (800)-509-7267 Mon-Thurs 7am-7pm, Fri 7am-5:30pm, for an expedited shipping quote.
- Orders that are not received by the guaranteed shipment day qualify for refunded shipping charges; this does not include delays due to natural unforseen cicumstances such as major weather events.
- Weekends, holidays and orders placed after 2:30 CST must be factored in when calculating your expedited shipping options.
Domestic Estimated Arrival Times
The following times are estimated based on orders placed before 2:30 pm CST and only apply to the continental United States.
Next Day
1 Business day
2nd Day
2 Business days
3rd Day
3 Business days
Freight
5-10 business days
(residential freight shipments must schedule a delivery time)
Standard Ground Delivery (See Map)
In Stock - Ready to Shop (Germantown, WI)
Freight Delivery
Large and heavy items are shipped using a common carrier freight truck. Our shipping specialists will contact you when your order is placed to discuss your freight quote.
When scheduling your delivery:
- You must provide a valid phone number so the delivery company can reach you.
- If you cannot be reached for your delivery, the delivery company will charge additional storage fees or return the shipment.
- If the shipment is returned due to non-receipt, you will be charged additional shipping fees and it will result in the delayed arrival of your shipment.
- Freight orders cannot be expedited.
- If you cannot be reached for your delivery, Freight deliveries require access to a loading dock, unloading equipment or capable persons to unload the shipment from or truck. If that is not possible, a lift gate service can be added for an additional fee.
When receiving your delivery:
- Inspect it immediately for damage and to make sure all items are present.
- Note all damage and/or missing items on the receipt before signing and accepting the delivery.
- If you are unable to inspect your shipment when it is delivered, write “DAMAGED” on the receipt before signing as the freight company receives no penalties unless a claim is submitted.
- Sign the receipt and make sure you receive a copy for your records.
- Call our customer service representatives immediately to report any damage or missing items so they can start the claim process for damaged goods, or track down your missing items at the freight terminal.
- If missing items are not found, the claim process will pay for replacement products.
Please note that Mobility Mart PRODUCTS LLC cannot be held liable for damaged or missing items that are not noted on the delivery receipt