What to Expect: Stairlift Installation

Once you've purchased your Harmar Stairlift, the next step is preparing for, and arranging for, installation. To make it as easy as possible, please look through the Pre-Install Survey and be ready to discuss your options with one of our team members.

Information they might need includes:

1. Time frame, including return home dates or required install-by date.
2. Contact information, including caregiver information, if applicable.
3. Pictures of installation area or home evaluation, if applicable.

How Long Until the Stairlift is Installed?

Professional installations typically occur within 14 days from when the order is placed.

States where Licenses are Required

Depending on the state or municipality where the stairlift will be installed, there will be additional fees for travel, permit, license and inspection. We do our best to be as up front as possible when discussing your installation options. Always check with your state and local regulations. Fees can range from $595 and up.

These states require a license for residential installation: AL, AR, CA, CO, CT, DC, GA, HI, KY, MA, MI, MN, MT, NV, OK, OR, VA, WA, WV, WI.

These states require a license for commercial installation: AL, AK, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KY, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NC, OK, OR, RI, TN, UT, VT, VA, WA, WV, WI, WY.

List of states is up to date as best known and may change at any time.

Steps to Installation

1. Setting Expectations for Installation

Harmar will contact you to walk through what will happen during the install, set expceptations and answer any questions you may have at that time.

2. Confirming the Appointment

Once the installer has reviewed the details of your installation, they will reach out to confirm the date and time of the installation, and perform a home evaluation (unless they were able to do a virtual evaluation ahead of time).

3. Down Payment for Installation

Because each installation location is unique, and might be subjected to additional fees, you will be required to pay a down payment prior to receiving the stairlift and getting it installed.

4. Harmar Builds and Ships Your Order to the Installer

Once the down payment is received, Harmar promptly builds your custom order and ships it directly to our installer so that they're ready to deliver it to your location for the installation.

5. The Installer Completes the Stairlift Installation

The installer will arrive at the agreed-up date within 14 business days of the placed order, OR 14 business days after they receive the stairlift from Harmar. If they are unable to mee the agreed-upon date for any reason, they will notify Harmar promptly so that you're aware of what's going on.

6. Signing the Final Documentation

We want you to be completely satisfied with your stairlift and the installation process, and we want you to have full understanding of how the stairlift works, and the warranty that comes with it. So, we require that you read and sign several documents:

• Installation Confirmation
• Training Documents
• Warranty Policy
• Survey

Harmar Stairlifts are Non-Returnable

We do not accept returns on Harmar Stairlifts for hygienic safety and per FDA regulations, even if unused.

Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call customer service.

Because stairlifts are custom-made by Harmar for your specific needs, once production has begun, we are unable to cancel to order. Therefore, please review all sepcifications carefully before placing your order.