Return Policy

General Information

If you are unhappy with your purchase, you may return it to Mobility Mart within 30 days of receipt. Please note that certain healthcare products are non-returnable, as are custom items. All returned items must be shipped in their original package and should be clean, unused and undamaged.

Please note that the original shipping cost for all returning items is non-refundable as that service has already been performed.

Our Mobility Mart customer service representatives are available for any questions you have. Please call us for prompt answers to any questions.

Prior to Initiating a Return

If you wish to initiate a return, please read through the following questions beforehand. These questions will give you an idea of how eligible your item is for a refund and assist your customer service representative when you call to initiate a return.

• Did the item arrive in acceptable condition?
• Do you have the ability to send photos of the product and/or packaging?
• Do you have the original packaging? And if so, will the original packaging be sufficient to repack the item and send it back without damage?
• Did you use the item, and if so, was the item damaged during usage? If the item was damaged during usage, no return will be initiated, and no refund will be issued. Photos may be requested prior to an RA being issued.

Please note that we will only issue a refund for an item that arrives back to us in new condition, in the original carton. If you choose to pay to send the item back and it arrives in an unacceptable condition, no refund will be issued.

We photograph return packages as they arrive, as part of our standard Returns process. We ask that you take photos of the item before and after repackaging it to facilitate identification of damage that occurred during transit back to us.

Return Instructions

1Contact Customer Service during business hours within 30 days of receiving the product; we will talk to you about your return and issue you a Return Authorization Number. We may ask for photos of the item before we can authorize a return.

By phone: (800)-509-7267

By email: CustomerService@MobilityMart.com or use the Contact Us form.

2Take Photos of the Product Before Packaging It Back Up. This allows us to confirm that the product arrives in the same state you shipped it.

3Package the Item for Shipping. Pack it securely to prevent damage.

4Take Photos of the Packaged Product Prior to Shipping. This allows us to confirm that no damage occurs to the packaging in transit.

5Ship the Package Back to Us. Ship the item with a reputable shipping company that will provide you with tracking and insurance for your shipment. You must provide us with a valid tracking number to receive any refund.

6Email Your Tracking Number and Photos. The tracking number will be used to confirm that your package arrives and prevent delays in the returns process.

7Wait to Receive Your Refund. You will be credited within 5 business days after we receive your item and inspect it. If the item is found to be unused and in good working order we will issue a refund of the item price back to the original form of payment. Please note that the original shipping cost is unrefundable, as the shipping service has already been performed.

Return Restrictions

Certain products fall under the return policy of that manufacturer and may be subject to a slightly different return process. Your customer service representative will discuss this with you when you call to receive your Return Authorization Number.

Certain products are Non-Refundable and/or Non-Returnable. Please refer to the product page for final sale indication.

Mobility Mart reserves the right to modify this list, and update our returns policy, at any time.

Restriction Definitions

• Non-refundable/non-returnable: The sale is final. The product is not eligible for a full or partial refund. Due to the nature of the product and/or the potential for damage during shipping, the customer must dispose of the product at their discretion instead of shipping it back to us.
• Non-refundable: The sale is final. Even if the product is returned to us, it is not eligible for a full or partial refund.
• Non-returnable: The product is eligible for a full or partial refund if the conditions of our Returns Policy (as stated above) are met. Due to the nature of the product and/or the potential for damage during shipping, the customer must dispose of the product at their discretion instead of shipping it back to us.

Products that do not qualify for our return policy due to health and safety restrictions, or customization, include:

• Bath and Safety Products
• Custom Items
• Electric Lifts & Carriers
• Open Box & Clearance Products
• Modular Wheelchair Ramps

Warranty Claims

If you receive a faulty or damaged item, or are having problems with a purchased item, please contact us by calling (800)-509-7267 and our customer service staff will guide you through the process of returning it for a refund.

Customer Service Hours (All times CST)