Return Policy
Mobility Mart has a 30-day return policy!
General Information
If you are unhappy with your purchase, you may return it to Mobility Mart within 30 days of receipt. Please note that certain healthcare products are non-returnable, as are custom items. All returned items must be shipped in their original package and should be clean, unused and undamaged.
Please note that the original shipping cost for all returning items is non-refundable as that service has already been performed.
Our Mobility Mart customer service representatives are available for any questions you have. Please call us for prompt answers to any questions.
Return Instructions
1Contact Customer Service during business hours within 30 days of receiving the product; we will talk to you about your return and issue you a Return Authorization Number. We may ask for photos of the item before we can authorize a return.
By phone: (800)-509-7267
By email: CustomerService@MobilityMart.com or use the Contact Us form.
2Ship the item back and email us the tracking number. Pack up the item securely to prevent damage during shipping. We recommend capturing photos before and during packaging and shipping. Ship the item with a reputable shipping company that will provide you with tracking and insurance for your shipment. You must provide us with a valid tracking number to receive any refund.
3Wait for your account to be credited within 5 business days after we receive your item and inspect it. You will be issued a refund for the purchase price minus the processing fee. Please note that the original shipping cost is unrefundable, as the shipping service has already been performed.
Warranty Claims
If you receive a faulty or damaged item, or are having problems with a purchased item, please contact us by calling (800)-509-7267 and our customer service staff will guide you through the process of returning it for a refund.